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BEST Reporting 

The BEST Reporting module completes the BEST Suite. It provides a broad range of analysis tools, which can display, for instance:

  • Duration of technical support sessions
  • Resolution rates by type of problem
  • Frequency of problem types
  • Resources required for resolution by problem type
  • Number of diagnostic/corrective actions by hour, day, or month

Main Features

  • Wide range of reporting functions for analyzing troubleshooting performance
  • Insight available at any "zoom level": e.g. who did what for how long with what results?
  • Flexible display: customizable analysis period, column selection, data export, etc.